Our Story Susan Gerrard - Service Manager My name is Susan and I have worked for Natural Breaks for 23 years. I am currently a Service Managerfor Supported Living, I am the Registered Manager. I have QCF Level 5 in Leadership and Management and Level 4 QCF Instruction of Managing the Risk of Aggressive and Challenging Behaviour in the Workplace. I am also a Dignity Champion. The value base that Natural Breaks is built on makes it an organisation that I am proud to have been a part of for so many years. I enjoy spending time with my 3 children sharing in their many activities.